Frequently Asked Questions
Do you send abroad?
Yes, we ship all over the world. Simply fill in the delivery address wherever you want your delivery shipped and we’ll get them there for you. Any question drop
us an email at firstname.lastname@example.org
How strong are the lockets?
We have spent a few years making sure the lockets are technically as strong as possible. They are as robust as any other similar jewellery and should last you a lifetime. We use specialised mineral glass which is extremely strong. The clasps on the locket are all hand finished and checked to make sure they will hold your beloved items and will not open.
Can I enclose a gift message with my order?
Yes, click on the comment box and write your message in – we write the message on card, pop in inside a small envelope and carefully put it in with the order.
Are the lockets and charms waterproof?
We recommend not wearing your locket in the water. The actual lockets are not watertight and therefore will let water in between the glass. If you have something in the locket that is not able to get wet you will perhaps damage it.
It is a friend’s birthday tomorrow – do you do next day delivery?
Yes we can. Please send us an email at email@example.com or call us on
+44 (0) 203 213 0197 and we will sort it all out for you.
I’d like to buy a Treasure Pod and some charms as a gift but don’t know where to start – can I buy a gift voucher and the recipient can then get what they want?
Yes, we do gift vouchers.
I bought the wrong size locket by mistake, can I swap it?
Not a problem, send it back in the post (signed and insured for delivery) enclosing the delivery note and which item you would like to swap it for. We generally have stock but if there are any problems we will call or email you.
My friend has a Treasure Pod already and I’d like to get her some charms only, is this possible?
Yes, simply add the charms you would like to purchase to the shopping bag. You do not need to buy a locket.
I have a question that is not listed here?
If you have any further questions or we can help in any way or you would simply like to chat to us about TreasurePods, please either email us at firstname.lastname@example.org
or call us on +44 (0) 203 213 0197